KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR DI DINAS PERHUBUNGAN KABUPATEN SUKOHARJO
DOI:
https://doi.org/10.33061/jp.v9i2.3789Keywords:
Tangibles, Reliability, Responsiveness, Assurance, Empathy.Abstract
The Department of Transportation, as a regional apparatus organization taskedwith providing services in the field of transportation especially in ensuring the
feasibility and safety of transportation, plays an important role in increasing the
standardization of the feasibility of transport vehicles on the road. Human
resources, in this case the state civil apparatus, are required to be able to provide
services that meet the principles of transparency, accountability, and
trustworthiness in line with the law number 22 of 2009 article 48 concerning
Traffic and Road Transportation. The objective of this research is to describe and
analyze the quality of motor vehicle testing services in the Department of
Transportation of Sukoharjo Regency. In this research, the researcher used three
service indicators, namely: Tangibles, Reliability, Responsiveness, Assurance,
and Empathy. The type of this research was descriptive qualitative. The research
was conducted at the Department of Transportation of Sukoharjo Regency. The
data used were primary and secondary data. Data collection was done by
conducting interviews, observation, and documentation. Data analysis techniques
used were the interactive model of Miles and Huberman. In testing the validity of
the data, the esearcher used the triangulation technique.
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Published
2020-06-11
How to Cite
Syaifuddin, T. A., Winarti, W., & Wangi, M. S. (2020). KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR DI DINAS PERHUBUNGAN KABUPATEN SUKOHARJO. JI@P, 9(2). https://doi.org/10.33061/jp.v9i2.3789
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