KUALITAS PELAYANAN DATA KESEJAHTERAAN PEGAWAI BADAN KEPEGAWAIAN DAERAH KABUPATEN MADIUN (STUDI EMPIRIS DI KABUPATEN MADIUN, PROVINSI JAWA TIMUR)
DOI:
https://doi.org/10.33061/jp.v11i2.7305Abstract
Service Quality of Employee Welfare Data This study aims to analyze the service
quality of Employee Welfare data. Service quality can be measured from 5
dimensions, namely: Tangibility, Reliability, Responsiviness, Assurance, and
Empathy. The sample is determined by probability sampling with a simple random
sampling technique as much as 10% of the average people who apply for
employee welfare every day, namely 8 people, for 6 working days as many as 48
people. Data were analyzed descriptively quantitatively with the help of
tabulation tables. The results showed that the first tangible dimension showed the
highest percentage of service was having a comfortable waiting room for
employees and meeting the needs for service. The two dimensions of reliability
are the costs incurred are reasonable and according to the rules, the three
dimensions of responsiveness, the highest percentage of service quality is the
speed of employees in providing services, the four dimensions of assurance with
the highest percentage are guarantees of no financing/payment fees, the fifth
dimension of empathy is the highest percentage namely the sincerity of employees
in providing services to regional employees in accessing welfare services for
employees
Keywords: Service quality, tangible, reliability, responsiveness, assurance,
empathy
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Copyright (c) 2022 Widanang Sasmito Aji, Suwardi, Herning Suryo Sardjono
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