KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA MAL PELAYANAN PUBLIK KABUPATEN PONOROGO PROPINSI JAWA TIMUR TAHUN 2022

Authors

  • Cuk Hartono Magister Administrasi Publik Universitas Slamet Riyadi Surakarta
  • Aris Tri Haryanto
  • Adi Purwanto

DOI:

https://doi.org/10.33061/jp.v12i1.7821

Abstract

This research aims to describe the quality of population administration services at
the Ponorogo Regency Public Service Mall. In this study, the research
methodology used by the author is a descriptive research method with a
qualitative approach with a view to focusing attention on the problems or
phenomena that existed at the time the research was conducted. The key
informants of the research were the Head of the Department of Population and
Civil Registration. To measure service quality, it is necessary to have five
indicators or better known as 'dimensions', which include: Tangibles, reliability,
responsiveness, Assurance, , Empathy.
Based on the results of data presentation and analysis, it can be concluded that in
general the quality of population administration services at the Ponorogogo
Regency Public Service Mall is good, needs to be improved such as discipline in
service hours and friendliness of officers at the service counter.
Keywords: Tangibles, reliability, responsiveness, assurance, empathy

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Published

2023-06-16

How to Cite

Hartono, C., Haryanto, A. T., & Purwanto, A. (2023). KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA MAL PELAYANAN PUBLIK KABUPATEN PONOROGO PROPINSI JAWA TIMUR TAHUN 2022. JI@P, 12(1). https://doi.org/10.33061/jp.v12i1.7821

Issue

Vol. 12 No. 1 (2023): JI@P

Section

Artikel

License

Copyright (c) 2023 Cuk Hartono, Aris Tri Haryanto, Adi Purwanto

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