KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA MAL PELAYANAN PUBLIK KABUPATEN PONOROGO PROPINSI JAWA TIMUR TAHUN 2022
DOI:
https://doi.org/10.33061/jp.v12i1.7821Abstract
This research aims to describe the quality of population administration services at
the Ponorogo Regency Public Service Mall. In this study, the research
methodology used by the author is a descriptive research method with a
qualitative approach with a view to focusing attention on the problems or
phenomena that existed at the time the research was conducted. The key
informants of the research were the Head of the Department of Population and
Civil Registration. To measure service quality, it is necessary to have five
indicators or better known as 'dimensions', which include: Tangibles, reliability,
responsiveness, Assurance, , Empathy.
Based on the results of data presentation and analysis, it can be concluded that in
general the quality of population administration services at the Ponorogogo
Regency Public Service Mall is good, needs to be improved such as discipline in
service hours and friendliness of officers at the service counter.
Keywords: Tangibles, reliability, responsiveness, assurance, empathy
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Copyright (c) 2023 Cuk Hartono, Aris Tri Haryanto, Adi Purwanto
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