INDEK KEPUASAN MASYARAKAT TERHADAP PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PONOROGO

Abstract

The results of the study showed that the quality of service in the Dukcapil
Office as a community service in making population document data is a quite
effective strategy in increasing the awareness of population document data
completeness. This can be seen from the moderate satisfaction of the community
towards the quality of the service at the Dukcapil Department. Whereas
community satisfaction with the quality of service at the Dukcapil Department
turned out to have an impact on community satisfaction in Ponorogo Regency.
Data from the questionnaire results are known that the community considers the
quality of Population Administration services in the Dukcapil Department as a
factor that is sufficient to influence community satisfaction. The above services
turned out to also apply nationally, this is reflected in the majority of services
provided is a need that can be used as a completeness of the Population
Administration document of each citizen. The Reliability sub-variable indicator of
the quality of information services requirements for making population documents
have the highest value, while the indicator of the quality of service for making
population documents according to time has the lowest value. The Assurance subindicator
of community satisfaction with the ability of officers to answer each of
the community's questions has the highest value, while the Reliability sub-variable
of the community's satisfaction with the population documents in accordance with
the time has the lowest value.