PELAYANAN KARTU TANDA PENDUDUK DI KECAMATAN KABUPATEN SRAGEN

Abstract

Objective of this research is to know the problems relating to service of
Residence Identity Card in Sragen Sub Districk, Sragen Regency. One of the
main task and function of Sub District Government level is to give service in field
of residential affairs in general and in the field of Residence Identity Card
production in particular. In fact, however, people often complain due to the
discrimination by the Sub District official, unclear tariff, too bureaucratic, and lack
of access to information. Such kind of service opens the opportunity of what
socalled “red tapeâ€. Relating to that fact, this research is interested in studying
service given by the officials of Sub District level in the production of Residence
Identity Card. Imbedded case study method was used in this study.
Respondents of this study were the government officials who are in charge to
serve to produce Residence Identity Card, community member who appeal to
have Recidence Identity Card, and the brokers. They were selected as the
respondents on the basis of purposive sampling. This research used
observation, interview, and documentation study as the method of collecting
data. Interactive model analysis was used. To validate the data, triangulation
data and method were used. Research result shows that production of
Residence Identity Card has already worked effectively. It is shown by the fact
that the production of Residence Identity Card conforms with need and desire of
the service users. This proved by the fast and accurate service, and by the
proffessional officias in charge. Some related probles of service appear,
however, tecchnical and administrative problems such as turning off electricity
power, unreadiness of stock of form, limited computer, lack of administrative
personnel obstruct service process. In general, service on production of
Recidence Identity Card is influenced by either internal or external factors.
Internal factors include low reward or material incentive for the civil servants who
are in charge. External factors include the interest of service users and the
network of the brokers.
Key words: Residence Identity Card, service, user, broker.