Efektivitas Inovasi Pelayanan AYO SKAK terhadap Kepemilikan Akta Kematian di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Wonogiri

(Studi kasus pada Dinas Kependudukan dan Pencatatan Sipil Kabputaen Wonogiri )

Abstract

The innovative service program implemented by the Disdukcapil (Department
of Population and Civil Registration) of Wonogiri Regency, called “AYO
SKAK,” aims to simplify the process of creating death certificates, making it
easier for the public to manage their documentation and reducing queues at
Disdukcapil. Although this innovative program has been running, there are still
challenges, such as a lack of public understanding regarding the application’s
use and frequent errors in the application.
This research aims to assess, describe, and analyze the effectiveness of the
“AYO SKAK” service innovation at Disdukcapil Wonogiri Regency. The study
employs a descriptive research method with qualitative data analysis. Data
collection techniques include observation, interviews, and documentation
related to the “AYO SKAK” service innovation. The collected data are then
analyzed qualitatively, considering all gathered information and supported by
interview results, referencing the theory proposed by Budiani (2007) that
effectiveness can be measured through the accuracy of program targets,
program socialization, program objectives, and program monitoring.
The research findings indicate that the implementation of the “AYO SKAK”
service innovation has been effective and has positively impacted the increase in
the ownership of death certificates in Wonogiri Regency. This can be observed
through the four indicators mentioned. The target accuracy indicator is on
point, the program socialization indicator is effective and comprehensive, the
program objectives align with the goal of facilitating public access to death
certificate processing and increasing ownership coverage in Wonogiri, and the
program monitoring indicator shows that regular monitoring and evaluation
have been conducted. Nonetheless, there is a need to optimize the system to
make it easier for the public to access the application and reduce the occurrence
of errors
Keywords: Effectiveness, innovation, eath certificate.