INOVASI PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN SUMBERLAWANG KABUPATEN SRAGEN (PROVINSI JAWA TENGAH)

Abstract

The purpose of this research is to describe the innovation of the District
Integrated Administrative Service (DIAS) in Sumberlawang District, Sragen
Regency. This type of research is a qualitative research with a case study
approach. Data collection techniques used: in-depth interviews, documentation
studies, and observation. Data validation uses: trustworthiness, transferability,
and certainty. The data analysis technique uses an interactive model. The results
of the study concluded that: (1) DIAS is a service innovation, has characteristics
such as: as new knowledge, new ways, has new objects, requires new technology
support, and is a form of new invention in sub-district organizations in providing
services to the community; (2) Obstacles faced by Sumberlawang Sub-district,
Sragen Regency in implementing DIAS innovation, among others: lack of skills
and number of sub-district HR personnel to serve the community, lack of
socialization to the community, budget support that has not been maximized.
However, all these shortcomings are still within reasonable limits so that the
implementation of the DIAS program can still be carried out; (3) The solutions
taken to anticipate the obstacles faced by Sumberlawang Sub-district, Sragen
Regency in implementing DIAS innovation, include: providing training for
employees on the use of DIAS applications, increasing socialization about DIAS
to the public, proposing additional budgets in the future, and making efficiency
the existing budget for purposes deemed urgent to implement the DIAS program
in order to keep it running.
Keywords: Innovation, DIAS