ANALISIS PENGARUH KEPUASAN KONSUMEN TERHADAP LOYALITAS PELANGGAN DENGAN KUALITAS PRODUK SEBAGAI VARIABEL MEDIASI

Authors

  • Dyah Ayu Dwi Kusumawati

Abstract

The purpose of this study was to analyze the significance of the effect of customer satisfaction with the quality of products to customers Oryza Florist Surakarta. Analyze the significance of the effect of customer satisfaction on customer loyalty in customers Oryza Florist Surakarta. Analyze the significance of the effect of product quality on customer loyalty in customers Oryza Florist Surakarta. Analyze the significance of the effect of customer satisfaction on customer loyalty mediated by the quality of products to customers Oryza Florist Surakarta. In conclusion: Customer satisfaction is a significant effect on the quality of the product on a series of services in Oryza Florist flower bouquet Surakarta. Significant effect of customer satisfaction on customer loyalty in services bouquet flower arrangement in Oryza Florist Surakarta. Quality products have a significant effect on customer loyalty in services bouquet flower arrangement in Oryza Florist Surakarta. Quality products mediate the effect of customer satisfaction on customer loyalty in services bouquet flower arrangement in Oryza Florist Surakarta. Keywords: Customer Satisfaction, Product Quality and Customer Loyalty

Downloads

Published

2015-08-25

Issue

Vol. 15 No. 2 (2015): Jurnal Ekonomi dan Kewirausahaan : Juny

Section

Artikel

License

Authors who publish this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors can separately make additional contractual arrangements for non-exclusive distribution published by the journal (e.g., publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are allowed and encouraged to send their work via online (e.g., in the institutional repositories or their website) after published by the journal.