Hubungan Antara Kualitas Pelayanan Dengan Kepuasan Pasien Puskesmas Pajang Laweyan Surakarta

Abstract

                Research on the relationship between the quality of service to the satisfaction of the patient in clinic post Laweyan, surakarta aims to find out the relationship between the quality of service to the satisfaction of the patient. Methods used quantitative methods associative. The analysis used pearson product moment.The results of the analysis of the data shows the five dimensions of service quality have a positive correlation with patient satisfaction Clinics Post with correlation of Tangible (Physical Ketampakan) 0,556; Reability 0.665 (reliability); Responsiveness (Responsiveness) 0.520; Assurance (Assurance) 0.665; Emphaty (Attention) 0.665 significance level where p 0.000 < 0.05.Thus it can be concluded that is  "there is a relationship between the quality of service to the satisfaction of the patient In Clinic Post Laweyan, Surakarta".

 

Keywords: quality of service, Patient Satisfaction