LEADER COMMUNICATION STYLE AT THE OPERATIONS MANAGER PT. TIGA SEKAWAN LOGISTIK

Abstract

In a company, communication is something that cannot be separated, because with communication someone can convey and also receive information. Apart from that, to solve various problems in a company, an appropriate communication style is needed so that the company continues to run according to plans to achieve certain goals. The purpose of this research is to find out and describe leader communication style at the operations manager PT. Tiga Sekawan Logistik. The type and research method used is descriptive qualitative, using primary data from interviews and secondary data from documents, books and journals. The data collection technique used was purposive sampling, while to test credibility using Triangulation techniques and analyzed using the analytical method by Matthew, Huberman, and Saldan (2014), namely Data Condensation, Data Display, and Conclusion Drawing/Verifications. From the interview results, observation, and data collection, the researcher concluded that of the six communication styles proposed by Steward L Tubbs & Slyvia Moss, there are two leadership communication styles, namely the Equalitarian style and the Structuring Style which are used by operational manager at PT. Tiga Sekawan Logistik in leading the operational section.The Equalitarian communication style can be seen from the leader's attitude which is relaxed, friendly and willing to accept criticism and suggestions, so that employees are able to open up and express the complaints they feel. This also makes employees feel comfortable at work and have close relationships with co-workers and leaders. Even though the work atmosphere is relaxed, the leadership's firmness also makes employees work professionally and remain fully responsible for their work. Meanwhile, the Structuring communication style is seen when the leader emphasizes the applicable work rules, especially those related to work schedules, speed and discipline, so that it influences the quality of the company.