PENGARUH DIMENSI PERSEPSI KUALITAS PELAYANAN TERHADAP KEPUASAN PELAYANAN PESERTA PADA PROGRAM PENDIDIKAN KEWIRAUSAHAAN MASYARAKAT PADA LEMBAGA KURSUS DAN PELATIHAN DI KABUPATEN WONOGIRI

Authors

  • Sarsiti & Slamet Djauhari

Abstract

This study aims to determine the service quality dimensions that
influence participant satisfaction waiter community entrepreneurship
education program at the Institute of Training Courses and Wonogiri. This
study enhance the perception of service quality dimension refers to servqual
by adding the dimension of perception of service quality and timeliness of
service. Timeliness of service is considered to have a significant positive
effect on satisfaction entrepreneurship education program participant
community. Courses and training institutions must pay attention to timeliness
in providing services during the implementation of the program, with the
hope of community entrepreneurship education program participants get
satisfaction as perceived by participants of community entrepreneurship
education program. Data analysis was conducted using classic assumption
test, multiple linear regression, coefficient of determination, F test and t test.
From the analysis of data and has escaped from the classical assumption, it
can be discussed for each of these hypotheses has been formulated.
Judging from the t test factors of physical evidence and the timeliness of
partial effect significant effect on service satisfaction entrepreneurship
education program participants society (PKM) on Courses and Training
Institute in Wonogiri Regency. While variable reliability, responsiveness,
assurance and attention partially no significant effect on service satisfaction
entrepreneurship education program participants society on Courses and
Training Institute in Wonogiri Regency. Viewed from the F test variable
physical evidence, reliability, responsiveness, assurance, and attention
simultaneously significant effect on service satisfaction entrepreneurship
education program participants society on Courses and Training Institute in
Wonogiri Regency. Based on the determination coefficient indicates that the
variable physical evidence, reliability, responsiveness, assurance, attention
and timeliness affect the service satisfaction entrepreneurship education
program participants society on Courses and Training Institute in Wonogiri
by 80,3% while the remaining 19,7% influenced by other variables that are
not used in the study.
Keywords: service quality, satisfaction, dimensions program participant,
PKM

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Published

2017-03-08

How to Cite

Slamet Djauhari, S. &. (2017). PENGARUH DIMENSI PERSEPSI KUALITAS PELAYANAN TERHADAP KEPUASAN PELAYANAN PESERTA PADA PROGRAM PENDIDIKAN KEWIRAUSAHAAN MASYARAKAT PADA LEMBAGA KURSUS DAN PELATIHAN DI KABUPATEN WONOGIRI. JURNAL MANAJEMEN SUMBER DAYA MANUSIA, 10(2). Retrieved from https://ejurnal.unisri.ac.id/index.php/Manajemen/article/view/1503

Issue

Vol. 10 No. 2 (2016): Manajemen Sumber Daya Manusia

Section

Artikel

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