KINERJA SMA NEGERI 1 KABUPATEN KARANGANYAR PROVINSI JAWA TENGAH

Abstract

An analysis of the performance of public organizations is important to find
information as an evaluation activity in order to assess the success of the
implementation of its duties and functions. SMA N 1 Karanganyar is one of the
leading public high schools in Karanganyar Regency with an A (Excellent)
accreditation. This study aims to examine how the performance of SMA Negeri 1
Karanganyar Regency, Central Java Province. The research used a qualitative
case study type method. The primary and secondary data, collected through
interviews and documentation, and refers to various written sources. This
research use performance analysis theory for the public sector, with indicators of
responsiveness, responsibility, accountability, productivity, and service quality.
The results found that SMA N 1 Karanganyar met good indicators in terms of
responsiveness, responsibility, accountability, and productivity. However,
limitations were found in terms of responsiveness which could still be optimized,
due to limited socialization of complaint management. In addition, in terms of
service quality, it is necessary to pay attention to empathy because there is no
open academic dialogue and public relations to collect input from the wider
community. So, there is no better service agenda and priority based on user input
and the general public.
Keyword: responsiveness, responsibility, accountability, productivity, service
quality, SMAN 1 Karanganyar