KINERJA SMA NEGERI 1 KABUPATEN KARANGANYAR PROVINSI JAWA TENGAH
An analysis of the performance of public organizations is important to find
information as an evaluation activity in order to assess the success of the
implementation of its duties and functions. SMA N 1 Karanganyar is one of the
leading public high schools in Karanganyar Regency with an A (Excellent)
accreditation. This study aims to examine how the performance of SMA Negeri 1
Karanganyar Regency, Central Java Province. The research used a qualitative
case study type method. The primary and secondary data, collected through
interviews and documentation, and refers to various written sources. This
research use performance analysis theory for the public sector, with indicators of
responsiveness, responsibility, accountability, productivity, and service quality.
The results found that SMA N 1 Karanganyar met good indicators in terms of
responsiveness, responsibility, accountability, and productivity. However,
limitations were found in terms of responsiveness which could still be optimized,
due to limited socialization of complaint management. In addition, in terms of
service quality, it is necessary to pay attention to empathy because there is no
open academic dialogue and public relations to collect input from the wider
community. So, there is no better service agenda and priority based on user input
and the general public.
Keyword: responsiveness, responsibility, accountability, productivity, service
quality, SMAN 1 Karanganyar
How to Cite
Copyright (c) 2022 Hermansyah
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors can separately make additional contractual arrangements for non-exclusive distribution published by the journal (e.g., publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are allowed and encouraged to send their work via online (e.g., in the institutional repositories or their website) after published by the journal.