PROFESIONALISME APARATUR DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN WONOGIRI

Abstract

This research was intended to describe the degree of apparatus
professionalism among the employees at the Capital Investment and One
Stop Service Agency in Wonogiri Regency. This research is descriptive
research type. Purposive sampling technique was employed to select the
informants. Primary data was derived from the selected informants;
meanwhile the secondary data was collected from several resorces such
as books, written reports, minutes meetings, and other related documents.
Interview and observation were used as the data collecting techniques.
This research used creativity, inovation, and responsiveness as the
dimensions of professionalism variable. Related to the dimension of
creativity, research result indicated that the employees have already
conveyed new and positive ideas, however, those ideas did not
implemented due to budget limitation, human resources limitation, and
due to existing regulation. Employees worked rigidly and highly depend on
instruction coming from above level. Dealing with inovation dimension,
research result indicated that the employees had already used newest
information technology for supporting their tasks and their works. There
was sustainable placement of the employees on the basis of
competencies. Related to the degree of responsiveness, it was found that
the employees already developed good attitude to serve community at
best. It was however, policies and work programs became obstacles to
cover optimally community aspirations and needs. Based on research
finding, it can be concluded that the degree of professinalism measured
by the degree of creativity and of responsiveness was still low. However,
the degree of innovation dimension, it was found had alreary be well done.
Based on the research result, it is recommended that the promotion of
apparatus resources by promoting their educational level and trainings is
still needed. It is also recommended that work program reflected in
strategic planning and in work planning should be oriented on community
needs and to meet better public servises.
Key words: professionalism; creativity; innovation; responsiveness.