KUALITAS PELAYANAN PUBLIK DALAM PENGUJIAN KENDARAAN BERMOTOR PADA DINAS PERHUBUNGAN KABUPATEN PATI

Authors

  • Raden Adi Prasasto Aris Triharyanto

DOI:

https://doi.org/10.33061/jp.v5i1.2063

Abstract

Prasasto & Triharyanto, 2018. “The Quality Of Public Service In Motor
Vehicle Testing At Department Of Transportation Patiâ€. Slamet Riyadi
University. Theses, unpulbished.
This research aims to get an idea of the quality of public services. This
research is qualitative research using a descriptive approach. Method of
collecting data through observation, interview and documentation which is
measures konprehensif. Research results retrieved 1) Utilizing existing
production in the form of capital budget activities for the gross of the original
area, 2) Utilizes a standard Operational Procedures to improve public
services, 3) increases the availability of the means and infrastructure to
provide a sense of Justice to the community over the cost to test and rate 4)
utilize the communication strategy in the form of call center complaints to
capture and provide answers to public complaints quickly.
Keywords: Quality Of Service,

Downloads

Published

2018-06-07

How to Cite

Aris Triharyanto, R. A. P. (2018). KUALITAS PELAYANAN PUBLIK DALAM PENGUJIAN KENDARAAN BERMOTOR PADA DINAS PERHUBUNGAN KABUPATEN PATI. JI@P, 5(1). https://doi.org/10.33061/jp.v5i1.2063

Issue

Vol. 5 No. 1 (2018): JI@P

Section

Artikel

License

Authors who publish this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors can separately make additional contractual arrangements for non-exclusive distribution published by the journal (e.g., publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are allowed and encouraged to send their work via online (e.g., in the institutional repositories or their website) after published by the journal.