KUALITAS PELAYANAN PUBLIK DALAM PENGUJIAN KENDARAAN BERMOTOR PADA DINAS PERHUBUNGAN KABUPATEN PATI

Authors

  • Raden Adi Prasasto Aris Triharyanto

DOI:

https://doi.org/10.33061/jp.v5i1.2063

Abstract

Prasasto & Triharyanto, 2018. “The Quality Of Public Service In Motor
Vehicle Testing At Department Of Transportation Pati”. Slamet Riyadi
University. Theses, unpulbished.
This research aims to get an idea of the quality of public services. This
research is qualitative research using a descriptive approach. Method of
collecting data through observation, interview and documentation which is
measures konprehensif. Research results retrieved 1) Utilizing existing
production in the form of capital budget activities for the gross of the original
area, 2) Utilizes a standard Operational Procedures to improve public
services, 3) increases the availability of the means and infrastructure to
provide a sense of Justice to the community over the cost to test and rate 4)
utilize the communication strategy in the form of call center complaints to
capture and provide answers to public complaints quickly.
Keywords: Quality Of Service,

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Published

2018-06-07

How to Cite

Aris Triharyanto, R. A. P. (2018). KUALITAS PELAYANAN PUBLIK DALAM PENGUJIAN KENDARAAN BERMOTOR PADA DINAS PERHUBUNGAN KABUPATEN PATI. JI@P, 5(1). https://doi.org/10.33061/jp.v5i1.2063

Issue

Vol. 5 No. 1 (2018): JI@P

Section

Artikel

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