Innovation Primary Care Physician in the Era of JKN in Building Interpersonal Communication With Patients (Case Study of Primary Care Physicians In Surakarta to Universal Health Coverage)

Abstract

This study entitled the innovation of primary care physicians in the era of JKN in
building interpersonal communication with patients (Case study of primary care
physician at Surakarta in universal health). This study aims to provide learning and
knowledge development within the health care industry with the application of
educational symbiosis innovation. This research uses case study method, that is
qualitative data analysis method that emphasizes on certain cases that happened in
the object of current analysis. This method uses descriptive analysis with inductive
approach in analyzing data. WHO has agreed on achieving universal health
coverage (UHC) in 2014. Universal health coverage is a health system that ensures
every citizen in the population has fair access to high quality promotive,
preventive, curative and rehabilitative services at an affordable cost. Universal
coverage contains two core elements: access to fair and quality health services for
every citizen, and the protection of financial risk when citizens use health services.
In Indonesia UHC system is implemented in 2019.
The subjects of the study were primary care physicians and their patients residing
in Surakarta City. The results show that the interpersonal relationships of primary
care physicians with their patients can be well established and effective in the era
of universal health. Innovate the service industry by providing patient-centered
knowledge. The centralized patient communication theory (PCM), which is part of
the relationship communication theory, provides an overall explanation of the
patient-centered interpersonal communication process. Helps to change the stressor
in the patient's self into a healthy lifestyle.
Keywords: interpersonal communication, primary care physician , innovation.