KINERJA PENGELOLAAN PENGADUAN PELAYANAN PADA BADAN PENANAMAN MODAL DAN PERIZINAN (BPMP) KOTA SURAKARTA

Abstract

Act 25 of 2009 on public service requires a complaints management unit. Board of Investment
and Licensing Surakarta put service complaints as an important part of community service.
Although not optimally managing complaints have been going well. Along with the changes in
their relationship with the state mainset, complaint management required to keep clean.
Keywords: Service; public; complaint; licensing