PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RUMAH SAKIT UMUM DAERAH (RSUD) DI KABUPATEN BOYOLALI PROVINSI JAWA TENGAH

Authors

  • Suwardi -

Abstract

Abstrak

Quality of inpatient care government hospitals (RSUD) variable constructed tangible, reliability, responsiveness, assurance, empathy, and equity. The sixth variable effect on satisfaction. However, not all variable effect on loyalty. Empathy and equity has no effect on loyalty. The study also concluded that no significant satisfaction to loyalty

 

Keyword : Service Quality; Satisfaction; And Loyality.

PlumX Metrics

Published

2013-11-20

Issue

Vol. 14 No. 23 (2012): Transformasi

Section

Artikel