Kualitas Pelayanan Perizinan Pada Kantor Pelayanan Perizinan Terpadu (Kppt) Kota Surakarta Provinsi Jawa Tengah

Abstract

Abstract
Permit service is strategic function of governance execution, development and social. This
research measure the permit service with the approach of service quality ( SERQUAL). Research
orient the customer perception to accepted permit service. Analytic research observasional with
the transversal cross sectional this analyse 60 data of perception cutomer as responder to permit
service which he is accepted from Inwrought Permit KPPT) Kota Surakarta. Result of Survey
discription quality of service of permit of good KPPT Kota Surakarta tend to toward very good at
totalizeing dimension consisted by the reliabilitas, responsivenness, assurance, empathy, and
tangible.
Keyword: Customer; Service; Perseption and Quality